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Authentication

Signing In to ARROW

Section titled “Signing In to ARROW”

ARROW uses your organization’s identity provider for authentication, providing a seamless single sign-on (SSO) experience. You don’t need a separate ARROW password - simply use your existing organizational credentials.

How to Sign In

Section titled “How to Sign In”
  1. Navigate to your organization’s Arrow Console URL
  2. Click Sign In
  3. You’ll be redirected to your organization’s identity provider
  4. Enter your organizational credentials (the same ones you use for other work applications)
  5. After successful authentication, you’ll be redirected back to the Arrow Console
Screenshot Coming Soon
🖥️ Arrow sign-in page with SSO button Screenshot

First-Time Login

Section titled “First-Time Login”

When you sign in to ARROW for the first time:

  1. Verify your email - You may receive a verification email depending on your organization’s settings
  2. Review your profile - Check that your name and contact information are correct
  3. Explore the Dashboard - Familiarize yourself with the main navigation and features
  4. Check your role - Your assigned role (Admin, Manager, or User) determines what features you can access

If you have trouble accessing certain features, contact your organization’s ARROW administrator to verify your role and permissions.

Managing Your Account

Section titled “Managing Your Account”

Access your account settings by clicking on your profile icon in the top-right corner of the console, then selecting Account.

Screenshot Coming Soon
🖥️ Account settings page Screenshot

Profile Information You Can Update

Section titled “Profile Information You Can Update”

In your account settings, you can manage:

SettingDescription
UsernameYour display name shown in the console
Display NameYour full name as it appears to others
AvatarUpload a profile picture

Information Managed by Your Identity Provider

Section titled “Information Managed by Your Identity Provider”

Some account details are managed through your organization’s identity provider and cannot be changed directly in ARROW:

  • Email address - Contact your IT administrator to update
  • Password - Reset through your organization’s identity provider
  • Two-factor authentication - Configure through your identity provider’s security settings

Password and Security

Section titled “Password and Security”

Since ARROW uses your organization’s identity provider for authentication, password management is handled outside of ARROW.

Resetting Your Password

Section titled “Resetting Your Password”

If you need to reset your password:

  1. Contact your IT administrator, or
  2. Use your organization’s self-service password reset portal
  3. Once reset, you can sign in to ARROW with your new credentials

Two-Factor Authentication (2FA)

Section titled “Two-Factor Authentication (2FA)”

If your organization requires two-factor authentication:

  1. Configure 2FA through your organization’s identity provider settings
  2. ARROW will automatically require 2FA during the sign-in process
  3. Contact your IT administrator if you need help setting up 2FA

Session Management

Section titled “Session Management”
  • Your session will remain active as long as you’re using the console
  • Sessions may expire after a period of inactivity (determined by your organization’s security policies)
  • To sign out manually, click your profile icon and select Sign Out

Signing Out

Section titled “Signing Out”

To sign out of ARROW:

  1. Click your profile icon in the top-right corner
  2. Select Sign Out
  3. You’ll be signed out of the Arrow Console

If you’re using a shared computer, always sign out when you’re finished to protect your account.

Troubleshooting Login Issues

Section titled “Troubleshooting Login Issues”

I can’t sign in

Section titled “I can’t sign in”
  • Verify your credentials - Make sure you’re using the correct username and password for your organization
  • Check your internet connection - Ensure you have a stable connection
  • Clear browser cache - Try clearing your browser’s cache and cookies
  • Try a different browser - Some browser extensions may interfere with authentication

I’m locked out of my account

Section titled “I’m locked out of my account”

If you’ve been locked out:

  1. Wait for the lockout period to expire (typically 15-30 minutes)
  2. Contact your IT administrator to unlock your account
  3. Use your organization’s password reset process if needed

I don’t have access to a feature I need

Section titled “I don’t have access to a feature I need”
  • Your access level is determined by your assigned role (Admin, Manager, or User)
  • Contact your organization’s ARROW administrator to request a role change
  • Contact your organization administrator to request a role change

Browser compatibility

Section titled “Browser compatibility”

ARROW works best with modern browsers:

  • Google Chrome (recommended)
  • Mozilla Firefox
  • Microsoft Edge
  • Safari

Ensure your browser is up to date for the best experience.

Section titled “Related Documentation”